An example. Nowadays, if you want to buy some shoes through Asos, you have to access their website, find what you are looking for and buy it. But what if Asos had a bot? It would only be necessary to write a message to the brand through Facebook and tell them what we want. And even if we had doubts about the measurements of the sizes, we could consult our problem in a moment.
One of the great advantages of chatbots is that, unlike applications, they are not downloaded, they do not need to be updated and they do not take up space in the phone's memory. Another is that we can have several bots integrated into the same chat. In this way we would avoid jumping from one app to another depending on what we need at any given time. The main consequences? More enjoyable user experiences and faster and easier customer service interactions.
How do they work?
Chatbots incorporate artificial intelligence systems. Therefore, they have the possibility of learning about our tastes and preferences over time. Siri or Cortana, for example, work thanks to this system (although they still have a lot of room for improvement). Other places where they have been in operation in recent years have been in chats such as Facebook Messenger or in instant messaging applications such as Telegram or Slack. In the latter, the chatbots were incorporated as if they were one more contact.
How to build your own chatbot ?
Even if you have no knowledge of code or artificial language, you can develop one yourself with tools like Api.ai , Wit.ai or Smooch . Some of these allow you to create simple conversational chats without writing a single line of code.